FAQ'S

All orders ship Monday – Friday, excluding weekends and official bank holidays.

RETURNS

Can I return my jewelry?
Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right.

How do I return my jewelry?
Just send us an email at care@gemshiner.com within 10 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.

When will I receive my refund?
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).

MATERIALS

Do you offer authentic gemstones only?
Absolutely! Our promise to you is that all our gemstones are guaranteed authentic, approved by regular independent lab testing.
Staying transparent with materials and treatments is our number one priority. 

What materials do you use to raft your jewelry?
Our jewelry is made from a range of precious metals including 925 Sterling Silver.

What stones do you offer?

We have a stunning selection of gemstones each with their own unique properties & beauty.

We offer the following genuine stones: Rainbow Moonstone, Rose Quartz, Labradorite, Diamonds, White Topaz, Turquoise, Aquamarine, Amethyst, Blue Topaz, Garnet, Peridot, Citrine, Tourmaline, Green Onyx, Lapis Lazuli, Ruby, Pink Sapphire, a range of Raw Cut Crystals and authentic Opal. Please refer to the individual product descriptions for more detail.

Where do yo source them from?
We firmly pride ourselves on responsible sourcing of our gemstones and value our close relationships with our suppliers. We give back by donating to Trees For The Future and aim to cause as little disturbance to nature as possible by using only ethical providers.

Here’s where our gems come from:

Moonstone: India
Raw Crystals: India
Labradorite: Madagascar
Opal: Ethiopia
Garnet: Mozambique
Turquoise: Arizona U. S.
Rose Quartz: Brazil
Amethyst: Brazil
Citrine: Brazil
Topaz: Brazil
Peridot: China
Aquamarine: Afghanistan
Diamonds: South Africa
Green Onyx: Brazil
Lapis Lazuli: Afghanistan
Ruby: Thailand
Pink Sapphire: Thailand

Will my ring tarnish or turn my finger green?
Any jewelry made with copper such as Sterling Silver and Rosé Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.
If you do see a slight blackening in your piece it is nothing to be alarmed about and the ring can easily be brought right back to it's shining self with a jewelry polishing cloth.

Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.

How can I keep my jewelry gleaming for years to come?
Keeping your gemstones gleaming is easy! Wash your jewelry with warm soapy water and a soft-bristled brush, like a toothbrush. Pat dry using a soft microfiber cloth and store your jewelry in a safe, dry place when it’s not being worn.

Try to avoid harsh chemicals that can lurk in everyday products such as lotion, perfume, and hairspray as well as household cleaners like bleach. To be safe we recommend your jewelry is the last thing you put on and the first thing you take off when you get home.

For more information on care and cleaning, check out our Jewelry Care Guide.

Other

What if I have other enquiries?
If you still have questions or simply have something to say, send us an email at care@gemshiner.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!